Owen Holmes Returns Policy 

Owen Holmes — Return & Refund Policy

Last Updated: November 2, 2026

At Owen Holmes, we carefully select our products to bring comfort, quality, and value to your home. We want our customers to shop with confidence and understand our policies before placing an order.

All Sales Final — General Returns

At this time, Owen Holmes does not accept returns or exchanges for change of mind, comfort preferences, incorrect sizes selected by the customer, or products that are no longer wanted.

This policy applies to all product categories, including mattresses, pillows, bedding, adjustable bases, steel platform bed frames, and headboards.

All products are final sale for change-of-mind purposes, including unopened, unused, and originally packaged merchandise.

This policy does not limit any rights or remedies customers may have for damaged, defective, incorrectly supplied, or misrepresented products under applicable law.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly at support@owenholmes.com.

For shipping damage or incorrect items, we ask that you contact us as soon as possible, preferably within 7 days of delivery, so we can investigate and coordinate a resolution efficiently.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, and shipping label, when relevant.

Depending on the circumstances, we will coordinate an appropriate resolution, which may include replacement parts, repair, replacement, or a refund, consistent with applicable law and warranty terms.

Please do not ship merchandise back without receiving instructions from Owen Holmes.

When a return is necessary to resolve an eligible defective, damaged, or incorrect-item claim, Owen Holmes will provide return instructions and arrange the applicable shipping remedy at no additional cost to the customer, as required by law.

Product Warranties

Many Owen Holmes products include manufacturer or product-specific limited warranties.

If you discover a suspected manufacturing defect, please notify us promptly. We encourage customers to report issues identified upon delivery within 30 days of receipt.

Warranty coverage, duration, exclusions, and claim procedures vary by product. A claim made after the initial 30 days may still qualify under the applicable product warranty.

Please refer to our Warranty page or contact support@owenholmes.com for assistance.

Comfort Preferences

Comfort is personal. Differences in mattress firmness, pillow loft, sleeping preference, or perceived comfort do not qualify for a return, exchange, or refund unless otherwise required by applicable law.

We encourage customers to carefully review product descriptions, specifications, dimensions, and compatibility before ordering.

Order Cancellations

If you need to cancel an order, please contact us immediately at support@owenholmes.com.

We will attempt to accommodate cancellation requests before an order enters fulfillment or ships. However, cancellation cannot be guaranteed once processing has begun.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Processing times vary depending on the payment provider and financial institution.

Marketplace Orders

Orders placed through third-party marketplaces, including Amazon and Wayfair, may be subject to the applicable marketplace's return, refund, and dispute procedures.

Contact Us

For questions about an order, warranty, or this policy, please contact:

Owen Holmes, LLC

Email: support@owenholmes.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Nothing in this policy limits rights or remedies available to consumers under applicable law.