Warranty
ADJUSTABLE BED BASES: 10-YEAR LIMITED WARRANTY
Experience the restful sleep you deserve, backed by our comprehensive three‑tier warranties included with every Owen Holmes adjustable bed base. We rigorously test each product to ensure outstanding performance, but if any part becomes defective or stops functioning, we’ll replace the component—or send you a new adjustable bed—delivered straight to your doorstep.
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2-Year Hassle Free Warranty
Your adjustable base is warranted by the manufacturer against defects in materials or workmanship for a period of two years from the date of purchase to the original Purchaser.
5-Year Warranty on Parts
During years 3 through 5 from the original purchase date, the manufacturer will replace any part on the adjustable base found to be defective by the manufacturer, to the original Purchaser.
10-Year Limited Warranty
Notwithstanding the above, the manufacturer extends a 10-year warranty on mechanical base parts found to be defective on a limited basis as defined herein.
MATTRESSES: 10-YEAR LIMITED WARRANTY
This limited warranty covers any deterioration in the materials that causes the mattress to have a visible indentation greater than three-fourths (3/4) of an inch, not associated with a sag in the foundation, slats, box springs, or platform. It also covers any physical flaw in the mattress that causes the material to split or crack despite normal usage and proper handling. Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, Owen Holmes, LLC guarantees that this mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship, or structural defects, excluding the specific limitations contained herein. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser.
TOPPERS: 3-YEAR LIMITED WARRANTY
This limited warranty covers any deterioration in the materials that causes the topper to have a visible indentation greater than three-fourths (3/4) of an inch, not associated with a sag in the mattress, foundation, slats, box springs, or platform. It also covers any physical flaw in the topper that causes the material to split or crack despite normal usage and proper handling. Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, Owen Holmes, LLC guarantees that this mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship, or structural defects, excluding the specific limitations contained herein. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser.
PILLOWS: 3-YEAR LIMITED WARRANTY
The pillow is guaranteed to return to its original, or the product will be replaced. The manufacturer is not responsible for damage caused by improper care or handling. Pillow should be returned with original dated proof of purchase to Owen Holmes, LLC. All transportation costs are the responsibility of the purchaser.
SHEETS: 3-YEAR LIMITED WARRANTY
The limited warranty does not include fading, ripping, pilling, or shrinkage and is not valid where there is evidence of unsanitary conditions. In the event identical materials are not available to be used in the replacement for the product, we the manufacturer, reserve the right to substitute other materials of equal or greater quality. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser.
PROTECTIVE BEDDING: 5-YEAR LIMITED WARRANTY
The limited warranty does not include fading, ripping, pilling, or shrinkage and is not valid where there is evidence of unsanitary conditions. In the event identical materials are not available to be used in the replacement for the product, we the manufacturer, reserve the right to substitute other materials of equal or greater quality. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser.
BED FRAMES: 1-YEAR LIMITED WARRANTY
Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, Owen Holmes, LLC guarantees that this bed frame will be replaced at our option, without cost to you, should it be deemed defective because of faulty workmanship, or structural defects, excluding the specific limitations contained herein. In the event identical materials are not available to be used in the replacement for the product, we the manufacturer, reserve the right to substitute other materials of equal or greater quality. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser.
ADDITIONAL TERMS & CONDITIONS
This limited warranty is valid only to the original purchaser of the product. You must provide proof of purchase for any limited warranty claim. Warranties are made only
to the original retail purchaser and do not cover merchandise purchased or used, secondhand, or distressed. Proof of purchase and an image of the defect is required
when placing a claim. A receipt or canceled check can serve as proof of purchase.
THE LIMITED WARRANTY DOES NOT APPLY:
When product failure due to causes other than defective
workmanship or materials.
If the product is showing normal wear and tear.
If the product is used for commercial purposes.
If the purchaser does not produce proof of purchaser.
If the product is found to be unsanitary.
If the recommended weight restrictions are exceeded.
To damage resulting from misuse or abuse caused by the purchaser.
To damage caused by the repairs or parts replacement by an unauthorized person
If the product has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or otherwise operated in a manner inconsistent with procedures outlined in the owner’s manual and warranty.
To damage to mattresses, bedding, cables, electrical cords, or accessories supplied by dealers.
To modification of the product without prior written consent by Owen Holmes, LLC.
To costs for unauthorized service calls for the purpose of educating the consumer about the product or locating properly functioning power outlets.
Failure to follow the manufacturer’s use and care instructions may void the limited warranty.
All implied warranties shall be limited to the period of this limited warranty unless otherwise required by applicable federal or state law. Some states do not allow limitations on how long a limited warranty lasts, so consequently, the limitations may not apply. All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn or is abnormally soiled or unsanitary. The manufacturer reserves the right to refuse service when the product is found to be stained, soiled or in unsanitary conditions. Owen Holmes, LLC does not warrant against mold. Please note that memory foam, latex foam and polyurethane foam should never get wet or be kept in an environment with excessively high humidity. Owen Holmes, LLC does not warrant products to be suitable for any medical conditions, medical assistance or that it will protect the user against bacteria, viruses or other organisms.